Customer Experience Specialist

6 days ago

Rizal, Philippines beBeeCustomer Full time ₱3,500,000 - ₱4,500,000

Customer Experience Specialist

We are seeking a highly skilled and dynamic professional to join our team who will play a key role in delivering exceptional customer experiences. The successful candidate will actively engage with new customers to facilitate their onboarding process, respond to queries using our CRM, and maintain detailed customer records.

  • Support customers via direct chat or phone.
  • Respond to all messages within a set timeframe.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add outreach to new customers and help them onboard within an agreed timeframe.
  • Resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.
Key Skills and Qualifications
  • Great decision-making skills and judgment: Make sound decisions in the best interests of our customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of Muslim community nuances/challenges: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

About Us

Our organization is a platform that supports Muslims launching good across the world by raising funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world.

What We Offer

  • A dynamic work environment that encourages collaboration and growth.
  • The opportunity to make a meaningful impact in the lives of our customers.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

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