Full Time Customer Experience Specialist

7 days ago

Rizal, Philippines beBeeCustomer Full time $30,000 - $50,000

This is a Customer Experience role that plays a key part in providing solutions to customers' queries.

Job Description:
  • Support customers via direct chat or phone calls, responding to their messages within agreed time frames.
  • Maintain detailed customer records using CRM tools and follow all guidelines and protocols for campaign approvals and reviews.
  • Prioritize responses to tickets based on urgency, level of support needed, and complexity, ensuring timely resolutions.
  • Follow up on voicemails or missed chats within 24 hours and engage with new customers to facilitate their onboarding process.
Key Competencies:
  • Decision-making skills and judgment: Make sound decisions that benefit customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Awareness of cultural nuances: Understand the dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner.
  • Problem-solving skills: Demonstrate commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards users, maintaining an upbeat and supportive attitude.
Requirements:
  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in resolving customer disputes while maintaining positive relationships.
  • Team Player: Collaborative mindset with ability to work effectively in a team.
  • Time Management Abilities: Strong time management skills to juggle multiple tasks simultaneously.
  • Compliance Knowledge: Familiarity with industry-specific regulations related to online fundraising and crowdfunding platforms.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions and ensuring accuracy in data entry.
The LaunchGood Vision

We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. We're seeking a highly skilled and dynamic Customer Experience Specialist to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity. They will actively engage with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries.

Benefits

This role offers a chance to be part of a global community and ecosystem that supports great ideas and challenges ourselves to think bigger. We invite you to be part of our team and contribute to changing communities, countries, and the world one ambitious project at a time.

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