E-commerce Customer Experience Specialist

7 days ago

Rizal, Philippines beBeeCustomer Full time ₱6,000 - ₱8,500
Job Title:

E-commerce Customer Experience Specialist

About the Role

We are looking for a skilled and sales-driven E-commerce Customer Experience Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work independently in a remote environment, and possess a strong customer service focus.

The primary responsibility of this role is to provide exceptional customer experiences through various channels such as phone, email, live chat, and SMS. This includes assisting customers with inquiries, orders, returns, and refunds, as well as providing personalized product recommendations and addressing shopping-related concerns.

Key Responsibilities
  • Assist customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
  • Provide personalized product recommendations and address shopping-related concerns.
  • Track and manage orders, ensuring timely updates and resolutions.
  • Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
  • Maintain accurate customer records and gather feedback to enhance the shopping experience.
  • Collaborate with the team to suggest improvements based on customer insights.
Requirements
  • 1+ year of experience in customer service, sales, or e-commerce.
  • Strong communication and problem-solving skills.
  • Familiarity with platforms like Shopify and CRM tools.
  • Sales-oriented mindset with a talent for suggesting relevant products.
  • Highly organized with excellent attention to detail.
  • Thrives in a fast-paced, remote work environment.
Tech Requirements
  • Stable internet connection (minimum 20 Mbps).
  • Personal PC or laptop with a minimum i5 processor.

This role offers a competitive salary, paid time off, HMO coverage, performance incentives, and opportunities for growth within a vibrant and supportive team.

  • E-Commerce Specialist

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time ₱160,000 - ₱320,000

    Job OverviewThis is an opportunity to enhance your e-commerce skills while contributing to a collaborative and forward-thinking remote team. As an E-Commerce Specialist, you will support our Shopify storefront by keeping product listings polished and ensuring inventory flows smoothly.Key ResponsibilitiesOptimize product descriptions across all Shopify...

  • E-Commerce Operations Manager

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time ₱40,000 - ₱60,000

    Job OpportunityWe are seeking a highly skilled and organized E-commerce Specialist to join our team. As an E-commerce Specialist, you will be responsible for ensuring the smooth operation of our online store by managing product listings, inventory levels, and customer interactions.Key ResponsibilitiesOptimize product descriptions to enhance clarity and...

  • E-commerce Solutions Architect

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time ₱600,000 - ₱800,000

    Job Opportunity: Magento E-commerce SpecialistWe are seeking a skilled Magento e-commerce specialist to deliver high-quality solutions using Adobe e-commerce platforms.This role involves managing and implementing e-commerce projects across the APAC region, working closely with stakeholders to ensure successful project outcomes.In this position, you will...

  • Shopify E-commerce Specialist

    7 days ago

    Rizal, Philippines beBeeEcommerce Full time $6,300 - $8,400

    Shopify E-commerce Specialist\Key Responsibilities:\\Create customized Shopify storefronts and themes that enhance user experience.\Optimize store performance to ensure seamless browsing and shopping experiences.\Collaborate with the design team to implement visually appealing features.\Troubleshoot and resolve any issues related to Shopify stores...

  • Senior E-commerce Experience Designer

    7 days ago

    Rizal, Philippines beBeeEcommerce Full time $90,000 - $120,000

    E-commerce designers create user experiences across digital platforms, focusing on high-converting websites and usability improvements. We are seeking a senior designer with CRO expertise to join our team.Role OverviewThis position requires the design of landing pages, product pages, and checkout flows that guide customers through the buying journey using...

  • E-commerce Business Strategist

    7 days ago

    Rizal, Philippines beBeeEcommerce Full time $40,000 - $60,000

    E-Commerce Marketplace Specialist Job DescriptionAre you an experienced professional seeking a new challenge in the e-commerce industry? We are looking for a skilled E-commerce marketplace specialist to join our team and help us manage and grow our online sales channels.Job Summary:The ideal candidate will have a strong background in e-commerce operations,...

  • Senior E-Commerce Operations Specialist

    7 days ago

    Rizal, Philippines beBeeEcommerce Full time ₱35,000 - ₱40,000

    Remote E-Commerce Program ManagerThe ideal candidate for this role is a highly skilled and detail-oriented professional with expertise in e-commerce and marketing automation platforms. This person will oversee the day-to-day operations of an online business, managing multiple projects simultaneously while maintaining exceptional attention to detail.Key...

  • Remote E-commerce Specialist

    7 days ago

    Rizal, Philippines beBeeEcommerce Full time ₱24,000 - ₱42,000

    Job DescriptionWe are seeking a detail-oriented and proactive E-commerce Coordinator to support our daily operations of online sales channels.The E-commerce Coordinator will assist the account manager in ensuring that e-commerce accounts are properly maintained, with accurate product listings, pricing, and inventory management.This position involves working...

  • E-commerce Paid Social Media Specialist

    7 days ago

    Rizal, Philippines beBeeSpecialist Full time $36,000 - $48,000

    Job TitlePaid Social Media Specialist - E-commerce ExpertThis role is ideal for a driven and analytical individual with expertise in paid social media marketing.Key responsibilities include managing campaigns across multiple platforms, optimizing ad creative, and collaborating with the performance team to meet client goals.The successful candidate will have...

  • E-Commerce Product Specialist

    6 days ago

    Rizal, Philippines beBeeEcommerce Full time ₱450,000 - ₱750,000

    Job DescriptionThis role supports our e-commerce storefront, focusing on keeping product listings polished and inventory flowing smoothly to contribute to day-to-day success.Optimize product descriptions across all listings for clarity and conversion.Conduct regular reviews of the website to identify and correct errors or outdated information.Monitor and...