Area Sales and Operations Manager
5 days ago
Job Summary
We are seeking a highly skilled and motivated Assistant Area Manager to join our team. As part of the leadership team, you will be responsible for ensuring the success of multiple stores within an assigned territory (8-20 stores).
Key Responsibilities
- Manage staffing concerns, including interviewing and recruitment of potential staff.
- Oversee and evaluate store staff performance through coaching, counseling, and appraising job results.
- Ensure compliance with quality standards, customer service excellence, and health and safety protocols through proper training initiatives.
- Regularly tour store locations to address colleague and customer concerns and resolve urgent operational issues.
- Coordinate training support for staff on product knowledge and stock management, in alignment with the Training Department.
- Respond promptly to customer complaints and comments.
- Establish and enforce operational, sales, and personnel policies to maintain efficient operations.
- Identify and implement business improvements, such as adjusting store hours to enhance competitiveness in the local market.
- Maintain awareness of retail trends, customer preferences, and competitor activities to guide store strategies.
Sales and Productivity
- Review and analyze sales data, operational efficiency, store profitability, and market trends to create actionable recommendations.
- Monitor sales figures, forecast future sales volumes, and develop strategies to maximize profitability.
- Achieve financial objectives by preparing annual budgets, monitoring expenses, analyzing variances, and initiating corrective measures.
- Prepare and present detailed weekly and monthly sales reports by store and product category.
- Oversee sales operations, ensure targets are met, and manage sales teams within assigned accounts.
- Develop and implement creative sales strategies tailored to the territory and set targets for the sales team.
- Provide insights and feedback to improve store performance.
Leadership and Team Development
- Engage, develop, and motivate team members to maximize individual and team potential.
- Forecast staffing needs and develop recruitment strategies to maintain optimal workforce levels.
- Manage team performance through coaching, counseling, and performance evaluations.
- Provide training and development opportunities to address technical and behavioral skill gaps.
- Conduct additional activities as required to support team and organizational objectives.
Requirements
- Bachelor's degree in Business Studies, Administration, Marketing, or a related field.
- At least 3 years of experience in retail store operations.
- Strong sales and negotiation skills with a keen business sense.
- Proven ability to motivate and lead teams effectively.
- Strong initiative, enthusiasm, and interpersonal skills.
- Excellent communication and organizational skills.
- Ability to perform under pressure and manage competing priorities.
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