Contingent Customer Service Agent

3 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000

MCI is seeking customer service representatives to work on a contingent, remote basis in response to disaster relief efforts. As an agent, you will be responsible for providing exceptional solutions to simple requests and improving the customer experience during difficult times.

Responsibilities
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customer experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevail
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

We offer a competitive compensation package that includes:

  • HMO coverage plus a dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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