Delivery Process Improvement Specialist

5 hours ago

Antipolo City, Calabarzon, Philippines beBeeDelivery Full time ₱600,000 - ₱1,200,000
Job Overview

We are seeking an experienced professional to support the operational foundation of our growing Customer Success department.

The ideal candidate will combine strong analytical and process-thinking skills with a collaborative, can-do mindset.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports for consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

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