
Operations Process Improvement Specialist
1 day ago
This role plays a pivotal part in building the operational foundation of a unified and expanding team, focusing on operational excellence to ensure well-managed, scalable, and efficient operations.
The ideal candidate combines strong analytical and process-thinking skills with a collaborative mindset. They will design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations within the organization.
- SUPPORT THE DESIGN AND IMPLEMENTATION OF OPERATIONAL TOOLS, PROCESSES, AND REPORTS
- ASSIST IN IDENTIFYING OPERATIONAL BOTTLENECKS AND INEFFICIENCIES WITHIN THE DELIVERY TEAM
- MAINTAIN AND IMPROVE AUTOMATIONS, TRACKERS, AND TEMPLATES FOR CORE PROCESSES
- COORDINATE WITH STAKEHOLDERS ACROSS DELIVERY, CUSTOMER SUPPORT, BUSINESS DEVELOPMENT, PRODUCT, AND FINANCE
This is an exciting opportunity to be part of a highly motivated, diverse, and multidisciplinary team that drives innovation through breakthrough thinking and technology to create software that serves people.
Key Qualifications- Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field
- 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment
- Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools
- Excellent organizational and planning abilities, with great attention to detail
We offer a creative, fun, and inspiring work environment that fosters teamwork and promotes the greater good.
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