
Patient Experience Coordinator
1 day ago
Patient Support Representative
As a key member of our team, you will be responsible for delivering exceptional customer service and upholding a patient-first experience at every touchpoint. This includes responding promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.
You will provide clear and compassionate information about chiropractic services, addressing questions and concerns with empathy. Your ability to manage incoming leads and conduct timely follow-ups will be crucial in maximising engagement and conversion.
In addition, you will re-activate past patients through proactive outreach, re-engagement campaigns, and regular communication. Accurate recording and updating of all interactions in the lead management and CRM systems is also essential.
Furthermore, you will track, analyse, and report on lead conversion rates and relevant performance metrics. Scheduling initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors, is also a critical aspect of this role.
Lastly, you will handle payment transactions, provide transparent pricing information, and guide patients through payment options.
Required Skills and Qualifications:- Bachelor's degree or Certificate IV in a relevant discipline
- At least 3 years of experience in a customer service or sales support role within a healthcare environment
- Strong background in the medical or allied health field is highly desirable
- Excellent verbal and written communication skills with a personable and empathetic approach
- High level of discipline in following procedures, scripts, and workflow systems
- Ability to balance warm patient interactions with timely task completion
- Strong time management and multitasking abilities in a fast-paced setting
- Competency with CRM and lead management tools
- High standards of professionalism, confidentiality, and integrity
- Self-motivated and capable of working independently and collaboratively as part of a small team
- Work from home
- Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time)
- Opportunities to work with leading companies in Australia and beyond
- Comprehensive HMO and government-mandated benefits
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
We offer a people-first culture where you're valued, not just counted. We're a Managed Service Provider (MSP) centered on people and their success. Our roles are designed to be flexible, with most opportunities working from home on day shifts. You will have the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.
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