Patient Service Representative

1 day ago

Caloocan City, National Capital Region, Philippines beBeeCare Full time $36,000 - $42,000
Job Description

This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

The Patient Care Coordinator will support a U.S.-based healthcare client by answering incoming calls, making outbound calls to patients for appointment reminders, follow-ups, and rescheduling, responding to patient text messages and emails with accurate and timely information, returning patient phone messages through the answering service, and scheduling and rescheduling patient appointments according to provider availability.

Additionally, the Patient Care Coordinator will handle faxes, upload documents, reroute faxes to appropriate departments, and manage new patient documentation, maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems, and ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.

The ideal candidate will have proven experience in a healthcare, clinic, or medical office setting, excellent English communication skills, strong organizational and multi-tasking abilities in a fast-paced environment, familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD, proficiency with office software, email systems, and document management, and high attention to detail and accuracy when handling sensitive patient data.

Key Responsibilities:
  • Answer incoming calls promptly and professionally.
  • Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
  • Respond to patient text messages and emails with accurate and timely information.
  • Return patient phone messages through the answering service to ensure all inquiries are addressed.
  • Schedule and reschedule patient appointments according to provider availability; call patients who no-showed to reschedule and re-engage them; manage the triage process by routing calls to the correct departments or staff; assist in creating new patient referrals and coordinate with patients to complete scheduling.
  • Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
  • Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
  • Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
Requirements:
  • Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
  • Excellent English communication skills (both written and verbal).
  • Strong organizational and multi-tasking abilities in a fast-paced environment.
  • Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
  • Proficiency with office software, email systems, and document management.
  • High attention to detail and accuracy when handling sensitive patient data.
Benefits:
  • Remote work opportunity.
  • Competitive monthly rate.
  • Opportunity to work with a remote team.

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