Contact Center Specialist

Customer Service Role OverviewThis role offers a unique opportunity to serve as the primary point of contact for clients, handling their inquiries and resolving issues in a professional and timely manner.Key Responsibilities:Provide exceptional customer experiences through inbound calls, emails, or chats.Maintain accurate records of customer interactions and...

Job OverviewAre you looking for a challenging and rewarding career in customer service? MCI is seeking agents to work as needed in response to disaster relief efforts. As a remote contact center agent, you will provide excellent customer service to clients during a difficult time.ResponsibilitiesAssist customers with inquiries and resolve issues promptly and...

Job TitleTransform Customer Experiences with Our Professional Services Team.We're seeking a skilled and dynamic Professional Services Contact Center Engineer to join our team. As a key member of our organization, you'll play a vital role in driving the implementation of RingCX and RCCC Contact Center projects. Your expertise will ensure seamless execution of...

Job OverviewThis role involves delivering exceptional customer service as a remote support specialist. Responsibilities include providing timely and effective assistance to customers via phone, email or chat.As a key member of our global support team, you will have the opportunity to work with diverse clients and contribute to high-impact projects that drive...

We are seeking a skilled professional to fill the position of Contact Center Collections Representative.Job SummaryThe ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering excellent service.Contacting customers via phone to discuss outstanding...

Proposal Development RoleThis is a key position within our organization where you will be responsible for managing the development of proposals to help our clients achieve their goals. As a Proposal Specialist, you will work closely with our Sales Team and Proposal Managers to create and develop winning proposals that meet our clients' needs.The ideal...

Are you a highly skilled professional seeking a new challenge in customer service? We have an exciting opportunity for a Collections Specialist to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, emails, and text messages from current borrowers, conducting negotiations for the collection of outstanding...

Customer Service Improvement SpecialistOur ideal candidate will be responsible for analyzing and improving customer service operations. The primary objective is to enhance the overall customer experience by identifying areas for improvement, analyzing performance data, and implementing changes.Key Responsibilities:Monitor and analyze customer service...

Job Title: Benefits Verification SpecialistFull TimePosition Overview:The Benefits Verification Virtual Assistant plays a critical role in supporting healthcare providers, treatment centers, and billing departments by verifying patients' insurance coverage and benefits. This position ensures accurate and timely verification of insurance information to help...

Job Title: Business Development AssociateThe ideal candidate will be responsible for executing sales and customer support activities, achieving sales goals and contact center metrics. They will contribute to team achievement of service metrics and all contact center objectives.Sales and Customer Support Activities:Achieve sales goals and contact center...