Strategic Networks Inc. Digital Project Leadership Position

3 days ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Description:

Overview

As a digital project leader at Strategic Networks Inc., you will be responsible for ensuring the successful delivery of customer projects that meet scope, time, budget, and quality expectations.

Key Responsibilities

  • Manage customer engagement to ensure alignment with project objectives.
  • Plan, control, and manage project activities to deliver high-quality results.
  • Prepare project management documentation and facilitate meetings.
  • Provide administrative support to project team members.
  • Coordinate logistics for project activities.
  • Track completion of documentation and address any operational issues.
  • Proactively identify potential problems that could impact service delivery.
  • Serve as the primary point of contact for customers on project-related matters.
  • Participate in the customer escalation process.
  • Monitor service level performance and address customer satisfaction gaps.
  • Evaluate requirements to ensure client expectations are met within the scope of delivery capabilities.
  • Prepare for customer reviews and lead discussions on day-to-day project operations.
  • Ensure delivery of services within contractual scope, including reporting of service level metrics and performance standards.
  • Manage service demand and propose improvements.
  • Ensure customer acceptance criteria are achieved and processes are in place for new services and systems.
  • Oversee the processing of service requests to ensure timely resolution.

Requirements

To succeed in this role, you should have excellent leadership and project management skills, with experience in managing customer relationships and delivering complex projects.

Salary

The estimated salary range for this position is $80,000 - $110,000 per year, depending on experience.

Benefits

Strategic Networks Inc. offers a competitive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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