IT Support Professional with Expertise in Desktop and Network Management

4 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc Full time
Job Title: IT Support Professional with Expertise in Desktop and Network Management.

Job Description:
About the Role
We are seeking an experienced IT Support Engineer to join our team at Strategic Networks Inc. As a key member of our technical support team, you will be responsible for providing expert-level support to our end-users on desktop and network-related issues.

About You
To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. Your expertise in Windows and non-Windows operating environments will enable you to provide top-notch support to our users.

Your Responsibilities
  • Provide incident and request management support to all end-user devices, including desktops, laptops, monitors, VPNs, printers, and scanners.
  • Recommend and apply solutions, including on-site repair for remote users.
  • Support end-users relating to hardware and software, computer applications, LAN components, and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
  • Supervise complaint ticketing systems and follow timely resolution of all work orders.
  • Provide status updates to ticketing tools in a timely manner.
  • Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT/office equipment and tools and ensure that all software systems are running smoothly.

About the Salary
The estimated annual salary for this position is $85,000-$110,000 based on location and experience.

Benefits
This is a full-time position offering a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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