Network Systems Engineer
2 months ago
Job Summary: We are seeking a highly skilled Network Engineer to join our team at Strategic Networks Inc.
Key Responsibilities:
- Manage and implement ITSC access requests on clients' managed security devices.
- Monitor and maintain all installed systems and infrastructure to ensure high levels of availability.
- Work closely with the Global Network Operations Center (GNOC) to identify, investigate, and resolve incidents triggered by NMS, ticketing tools, and emails.
- Ensure zero missed service level agreement (SLA) conditions and prioritize proactive problem-solving and error detection.
- Liaise with stakeholders, including GNOC, vendors, and carriers, to expedite error diagnosis and resolution.
- Open TAC cases with vendors and follow up to ensure resolution.
Requirements:
- Bachelor's degree with at least 4-9 years of network experience.
- Ability to apply escalation processes and communicate clearly with customers globally.
- Able to investigate first-line support calls and identify root causes of incidents.
- Knowledge of networking protocols, switching technologies, and load balancing.
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Senior Network Systems Engineer
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