IT Network Operations Specialist

1 month ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

Strategic Networks Inc. is seeking an IT Network Operations Specialist to join our team.

Job Summary:

We are looking for a highly skilled IT Network Operations Specialist to manage and implement ITSC Access Requests on clients' managed security devices, ensuring the highest levels of systems and infrastructure availability.

Responsibilities:
  • Manage and monitor all installed systems and infrastructure to ensure zero missed service level agreement conditions
  • Work closely with Global Network Operations Center (GNOC) to identify, investigate, and resolve incidents triggered through NMS, Ticketing tool, and emails
  • Liaise with stakeholders including GNOC, vendors, and carriers to expedite diagnosis of errors and problems
  • Open TAC cases with respective vendors and follow up throughout towards resolution
Requirements:
  • Bachelor's degree with at least 4-9 years of network experience
  • Able to apply escalation process
  • Able to communicate clearly to customers globally as English as second language
  • Able to investigate first line support calls assigned and identify the root cause of incidents and problems

The successful candidate will have excellent technical skills, including CCNA, Palo Alto Firewalls Configuration, Illumio Technology, Public Cloud – GCP, AWS, Azure, CA-Spectrum, SPLUNK, ThousandEyes, Cisco/Arista Switches and Routers, and knowledge of Networking protocols, Switching technologies, and Load Balancing.

Estimated Salary: $120,000 - $180,000 per annum.

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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