IT Support Specialist
3 weeks ago
**Job Summary**
Strategic Networks Inc. is seeking a highly skilled IT Service Desk Agent to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving technical issues, providing troubleshooting assistance, and escalating complex problems to our expert teams.
**Key Responsibilities**
- Provide timely and effective technical support to customers through various communication channels.
- Resolve technical issues via phone, email, or remote desktop connection.
- Escalate complex problems to senior technicians or subject matter experts.
- Document customer interactions and update ticket status.
- Meet and exceed customer satisfaction targets.
**Requirements**
- Strong technical background and experience with ticketing software.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong time management and organizational skills.
**What We Offer**
Strategic Networks Inc. offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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