Mobile Technical Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $114,100 - $204,400
Technical Support Engineer

This is an exciting opportunity to join our team as a Technical Support Engineer, providing technical assistance and support to customers using our mobile SDKs. As a key member of our customer success team, you will play a vital role in shaping the developer experience at scale.

Responsibilities include:

  • Reproducing, debugging, and escalating mobile-specific issues in partnership with Engineering and Product.
  • Serving as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Working directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigating crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Responding to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participating in a 24/7 on-call rotation to support critical customer needs.
  • Collaborating with Engineering to communicate incident status and contribute to root cause analyses.
  • Building tooling and automation to streamline mobile debugging and improve developer workflows.
  • Using AI and internal tools to create self-service support experiences for routine SDK-related issues.

Requirements include:

  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.

Benefits include:

  • Competitive salaries and meaningful equity.
  • Flexible time off and remote work options.
  • A range of benefits tailored to your region, including health insurance, pension plans, and more.

We are an equal-opportunity employer and welcome applicants from diverse backgrounds. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply.

Key Qualities

What sets us apart is our commitment to creating a collaborative and inclusive work environment that fosters growth and learning. We believe in empowering our employees to take ownership of their projects and strive for excellence in all aspects of their work.

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