Senior Order Management Coordinator

2 days ago

Cabuyao, Calabarzon, Philippines beBeeOrderManagement Full time ₱1,200,000 - ₱1,800,000
About Order Management

As a key point of contact for customer orders, you will ensure smooth processing from quotation to delivery. You will coordinate between customers, internal teams, and suppliers to resolve issues, manage claims, and drive adoption of our e-commerce platform.

Key Responsibilities:
  • Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
  • Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
  • Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

You'll do this in a fast-paced environment, managing multiple priorities and working collaboratively with cross-functional teams.

Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

By joining us, you'll have the opportunity to work in a dynamic environment where you can grow and develop your skills. We're looking for talented individuals who are passionate about delivering exceptional results and building strong relationships with our customers.

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