Global Customer Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeExperience Full time ₱600,000 - ₱800,000
Job Title:

Customer Experience Manager


Description

We are seeking a seasoned professional to lead our global customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.


Key Responsibilities
  • Own the end-to-end customer experience and define scalable strategies to support growth.
  • Enable the consultative sales process through client communications across email, SMS, and social platforms. Oversee quote and invoice creation using Shopify and other tools.
  • Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.

Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify experience strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is an advantage.

What We Offer
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

All applicants must submit their CV in English.

  • Strategic Customer Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time $800,000 - $1,000,000

    Enterprise Customer Success Manager Job DescriptionWe are seeking a skilled Enterprise Customer Success Manager to join our team. This is a remote-based role that involves working closely with various stakeholders.Key Responsibilities:Onboard new customers by introducing them to products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data...

  • High-Volume Customer Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSuccess Full time ₱1,000,000 - ₱1,700,000

    Customer Success Specialist RoleWe're looking for a seasoned professional to join our team as a Customer Success Specialist. As a key member of our organization, you will be responsible for managing high-volume customer interactions via phone and email.Your primary objective will be to conduct customer health checks and capture the Voice of the Customer. To...

  • Customer Service Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱300,000 - ₱500,000

    Customer Experience RoleWe are seeking a highly skilled professional to join our team in providing exceptional customer experiences.The ideal candidate will play a key role in adhering to customer inquiries based on urgency and complexity, actively engaging with new customers to facilitate their onboarding process and offering comprehensive solutions to...

  • Customer Experience Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeProduct Full time ₱2,500,000 - ₱3,000,000

    Apollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company provides sales and marketing teams with verified contact data for over 210 million B2B contacts worldwide, along with tools to engage and convert these contacts in one unified platform.The RoleWe are...

  • Customer Experience Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeEmailMarketing Full time $90,000 - $120,000

    Role SummaryWe are seeking an Email Marketing Specialist to engage and retain customers through data-driven messaging while continuously optimizing campaigns and automations.As a key member of our team, you will be responsible for delivering best-in-class customer communication across email, SMS, and push channels.Key Responsibilities:Own the planning,...

  • Customer Support Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $6,000 - $7,200

    Job OverviewWe are seeking a highly skilled and experienced professional to fill the role of Customer Advocate. This position involves interacting with customers, building strong relationships, and delivering exceptional service.

  • Global Supply Chain Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeExperience Full time ₱700,000 - ₱1,000,000

    Customer Experience SpecialistJob DescriptionNulogy is a technology company with a vision of greater collaboration and agility within the supply chain. The software platform enables Consumer Packaged Goods (CPG) companies to reduce waste, costs, and better serve their customers.The company's technology is currently being leveraged by leading CPG...

  • Support Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱1,800 - ₱3,600

    Community First RepresentativeWe are building the best phone for communities in America. Our team is a global network of professionals working together to deliver a world-class customer experience.

  • Customer Service Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeExcellence Full time ₱800,000 - ₱1,000,000

    Customer Support RepresentativeWe are seeking an experienced Customer Support Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service, resolving customer inquiries and issues in a timely and professional manner.As a Customer Support Representative, you will work closely with internal teams to handle...

  • Customer Experience Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱450,000 - ₱800,000

    Customer Support RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Zappy.As a key member of our customer support team, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.Key ResponsibilitiesRespond promptly to client inquiries via phone, email, and chat,...