Global Supply Chain Advocate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeExperience Full time ₱700,000 - ₱1,000,000
Customer Experience Specialist

Job Description

Nulogy is a technology company with a vision of greater collaboration and agility within the supply chain. The software platform enables Consumer Packaged Goods (CPG) companies to reduce waste, costs, and better serve their customers.

The company's technology is currently being leveraged by leading CPG organizations, recognized with various awards including Canada's Top Small & Medium Employers, and Food Logistics Top 100 Software Provider.

Nulogy has grown rapidly over the last decade and is proud to be recognized for its awards and corporate culture.

Responsibilities

Provide exceptional customer experience while answering complex technical support questions from Nulogy's customers across the globe. Focus on providing services during EMEA time zones. Act as a product expert, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources.

Support customers by email and phone with their inquiries on a day-to-day basis. Manage customer expectations appropriately and always follow up on promises and time commitments. Accurately log all customer communications in our support ticket tracking tool.

Understand customer business processes and software system processes and their relationships. Complete regular tasks for customers such as report creation. Ensure reported defects are thoroughly tested, replicated and documented. Work closely with our development support team to ensure incidents are resolved timely and within SLA's.

Update internal and customer-facing knowledge base with new support articles, videos and training material. Occasionally travel and visit our customers.

Requirements

Excellent written and verbal communication skills. Strong ability to solve problems creatively, systematically. Great attention to detail, organized thinker. Technical, software, internet experience. Available for rotational on-call After Hours Support.

3+ years of customer/technical service experience. Knowledge of relational databases, SQL, Microsoft Excel. Experience in supply-chain, EDI, logistics, manufacturing or packaging. Multilingual language skills preferred.

About Nulogy

Embracing diversity and recognizing the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.

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