Collections Team Leader

5 days ago

San Fernando, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Sutherland is seeking an organized and goal-oriented person to join us as a Collections Team Leader - Banking and Financial Account. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

  • Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
  • i. Accomplish weekly deliverables, such as:
  • Coaching compliance inclusive of RCAs and action Plans.
  • Weekly Audit requirement and call scrubbings
  • Team attendance infractions insights thru internal Sutherland attendance tool
  • ii. Provide ideas that can help the client improve their product, business, processes and/or policies
  • iii. Present Team Performance to Clients in as needed basis
  • Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
  • i. Set up accountability discussions on attendance and performance challenges
  • ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews
  • iii. Keep employees in the loop for any internal and external updates
  • Have Team participate on Site and Program employee engagement activities
  • iv. Come up with Team level mini engagement activities to hype morale

Our most successful candidates will have:

  • At least two years of experience as a Team Leader handling Banking and Financial campaign - specifically collections.
  • Be able to work in MS Office.
  • Be able to work in a fast-paced environment.
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Amenable working onsite in Clark, Pampanga.

  • Team Leader

    5 days ago

    San Fernando, Central Luzon, Philippines Wishcraft Creative Affairs Team, Inc Full time

    HIRING : TEAM LEADER FOR NORTH LUZONQualifications:- / f3male, preferred Pampanga resident-Not more than 4o y0-Flexible, confident and energetic-Accurate and operates with a high level of integrity-Ability to work well under pressure while working independently or as a team player-Can deal with all sorts of people-Can engage and carry a conversation and...

  • Dental Billing Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines New York Family Dentistry Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Lead and oversee the daily operations of the billing department, ensuring efficiency and accuracy.Develop and implement effective billing and collection policies and procedures.Ensure compliance with U.S. government and third-party payer regulations.Optimize insurance payer contracts, pricing strategies, and reimbursement rates.Oversee...

  • BPO Team Leader

    5 days ago

    San Fernando, Central Luzon, Philippines Stark Asia Solutions, Inc Full time ₱660,000 per year

    LOCATION: Clark, PampangaPOSITION: Tea Manager (TL)SALARY: Earn as much PHP 55,000WORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(QUALIFICATION)HS Graduate / Medical Allied Graduate2–3+ years leadership/people management experience (Must healthcare experience)Healthcare domain knowledge (eligibility &...

  • Team Leader

    5 days ago

    San Fernando, Central Luzon, Philippines Aguaco Foods Corporation Full time ₱228,000 - ₱252,000 per year

    Supports team manager and performs management duties when manager is absent or out of office· Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary· Provides encouragement to team members, including communicating team goals and identifying areas for new training or...

  • Team Leader

    5 days ago

    San Fernando, Central Luzon, Philippines Toplis Logistics Inc. Full time ₱900,000 - ₱1,200,000 per year

    Lead and mentor a team of [number] professionals, providing guidance, support, and constructive feedback to help them grow and succeed.Manage team performance, including setting clear goals, conducting regular one-on-one meetings, and performing performance reviews.Assign tasks and projects efficiently, ensuring deadlines are met and workloads are...

  • Collection Specialist

    5 days ago

    San Fernando, Central Luzon, Philippines Asticom Technology Inc Full time ₱15,000 - ₱30,000 per year

    Job Responsibilities:Prepares Daily Collection Report Reconciles Collection report through SAPPerforms other related functions inherent in team operation, acts as corporate resource and performs other tasks assigned by higher management.Responds to customer concerns and payment mattersPerforms treasury related activities (ex. Processes payment, Issuance of...

  • Collection Specialist

    5 days ago

    San Fernando, Central Luzon, Philippines Remote Employee PH Full time ₱250,000 - ₱500,000 per year

    Remote Employee BPO has an outstanding opportunity for youRole: Collection SpecialistCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night DifferentialWork Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine TimeWork Setup: WFO (Office-based)SummaryWe are looking...

  • Bar Team Leader

    2 weeks ago

    San Fernando, Central Luzon, Philippines AWESOME HOTEL Full time ₱400,000 - ₱600,000 per year

    What you'll be doingManage and coordinate the barista team, including scheduling, training, and performance managementEnsure high standards of customer service and maintain a welcoming, professional atmosphere in the coffee barPrepare and serve a range of specialty coffee drinks, teas, and other beverages to hotel guests and visitorsMonitor inventory levels...

  • Production Team Leader

    5 days ago

    San Fernando, Central Luzon, Philippines Primus@Knowledge Specialists, Inc. Full time ₱234,000 per year

    College graduate of any 4 year courseWith experience in production (garment- Jersey/Knitting apparels)HardworkingGood communication skillsLeadership skillsJob Type: Full-timePay: From Php19,500.00 per monthWork Location: In person

  • Collections Field Officer

    5 days ago

    San Fernando, Central Luzon, Philippines BillEase Full time ₱200,000 - ₱250,000 per year

    About UsBillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a...