Expert Reputation and Community Manager

2 days ago


Cainta, Calabarzon, Philippines beBeeCommunity Full time ₱70,000 - ₱80,000
Job Opportunity

We're seeking a Reputation and Community Management Specialist to strengthen our clients' online presence.

GrowthAssistant is looking for an experienced professional to help monitor key review platforms, craft empathetic responses, and support initiatives that encourage positive client feedback. In this role, you'll leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights.

This is a hands-on, highly collaborative position where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.


Key Responsibilities
  • Monitor major review platforms daily for new activity.
  • Draft and post timely, professional responses to customer reviews.
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports for management and clients.

Requirements
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Proficiency in AI tools and automation connectors like Zapier or Make.
  • Ability to design workflows, not just execute tasks.
  • Strong written communication with empathy and professionalism.
  • Independence & proactivity in managing workload and tasks.

Benefits
  • 100% Remote Work.
  • Attendance, Anniversary, and Referral Incentives.
  • Paid and US Holiday Time Off.
  • Health Insurance.
  • Yearly Performance Evaluation.


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