Email Solutions Expert
1 day ago
About the Email Solutions Expert Role
This is a multi-functional position for those seeking a challenging experience, a fast-paced environment, meaningful responsibilities, and opportunities to contribute and earn a competitive wage.
This role requires proactive individuals with strong communication skills, organizational abilities, and a willingness to work hard and be successful.
It's not just a job, but a chance to build a foundation for a long-term career.
The Email Solutions Expert supports an Account Manager in various duties, including email campaign organization and marketing strategy development.
Key Responsibilities:
- Assist clients in setting up and optimizing email campaigns using leading email marketing platforms.
- Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
- Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
- Educate customers on email compliance standards (CAN-SPAM, GDPR, etc.).
- Collaborate with product and development teams to improve platform features and address client feedback.
- Create and manage visual email automation workflows within the chosen email platform, as well as in Google Slides, Vibe, or any other collaborative tool.
- Conduct training sessions and create documentation to enhance user adoption and success.
- Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
- Create, present, and discuss email marketing campaign reports with clients in a 30-minute focused meeting on a monthly basis
Requirements:
- 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
- Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
- Familiarity with email marketing platforms, ESPs, and SMTP relay services.
- Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
- Knowledge of email compliance regulations (CAN-SPAM, GDPR).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work cross-functionally with customer support, product, and development teams.
- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Experience with email analytics tools and monitoring platforms.
- Basic knowledge of HTML/CSS for email template troubleshooting.
- Familiarity with API integrations related to email services.
- Spanish speaking - a plus
Work Environment:
- A stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
- Computer (at least 16 GB RAM and Intel i5 core processor or equivalent)
- Noise-Cancelling Headset
- Power Backup
- Dual Monitor
- Camera
Benefits:
- Paid Vacation Leave
- Holiday Bonus
- Monthly Company Bonus Program
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