Muslim Community Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeEmpathy Full time ₱2,250,000 - ₱3,250,000
Customer Experience Expert

We are seeking a highly skilled and dynamic professional to play a key role in adhering to customer inquiries based on urgency and complexity.

As a Customer Experience Expert, you will actively engage with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries. Using our CRM, you'll maintain detailed customer records, and your role extends to various other tasks as needed to enhance the overall user experience.

  • Support customers via direct chat or phone.
  • Respond to all messages within SLA.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
Core Competencies
  • Sound decision-making skills: Make sound decisions in the best interests of our customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Awareness of Muslim community nuances: Understand the cultural and community dynamics that may affect our customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem-solving skills: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

The selected candidate will work closely with our global team to provide exceptional customer support and contribute to our mission of supporting great ideas in the Muslim community.

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