Healthcare Telehealth Support Operations Leader

1 day ago

Lipa City, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
About the Opportunity

We are seeking a skilled and experienced Support Team Manager to lead our support operations team. As a key member of our organization, you will be responsible for mentoring and guiding a growing team of support specialists, ensuring seamless day-to-day operations across all support verticals.

This is a hands-on leadership role that demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration. You will serve as the primary escalation point for complex technical, clinical, and operational issues, working closely with our engineering team to escalate and track bug fixes, feature requests, and system improvements.

Responsibilities
  • Manage and mentor 2–3 Support Specialists, providing daily guidance and performance feedback as the team expands.
  • Oversee scheduling and ensure smooth 7-day support coverage.
  • Serve as the lead escalation point for complex technical or clinical workflow issues, escalating to executive leadership only when absolutely necessary.
  • Cultivate a culture of ownership, clarity, and high accountability within the support team.
Requirements
  • 3+ years of experience in customer support management, preferably within healthcare or tech.
  • Proven expertise in Zendesk, including automation, reporting dashboards, and macros.
  • Comfortable using Slack, Asana, and other remote collaboration tools.
  • Strong understanding of healthcare workflows—especially urgent care, telehealth, pharmacy, or nursing contexts (familiarity with medication and dosage terminology is critical).
  • Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership.
  • Proactive, energetic, and highly accountable problem-solving approach.
  • Clear and professional communication skills.
  • Willing to work Wednesday through Sunday with availability for escalation as needed.
Benefits

We offer a competitive compensation package, opportunities for growth and development, and a collaborative and dynamic work environment.

About Us

We are a leading provider of on-demand telehealth solutions designed to support medical spas and wellness clinics across the U.S. We are committed to bridging the gap between providers and patients, enabling fast, secure, and high-quality care from the comfort of any location.

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