Healthcare Support Specialist

18 hours ago

Lipa City, Calabarzon, Philippines beBeeSpecialist Full time ₱660,000 - ₱840,000

About Carda

Rehabilitation can be a challenging process for many patients. At Carda Health, we've reimagined the way rehabilitation is delivered. Our program allows patients to complete life-saving therapy remotely, making it more convenient and accessible.

We're a team of dedicated professionals working together to make a difference in people's lives. Our team consists of clinicians, data scientists, mathematicians, and entrepreneurs who share a passion for improving healthcare outcomes.

Our founder's personal experience with heart disease and poor access to care has driven our mission to transform the industry. We're fortunate to partner with leading hospitals and innovative insurers to bring about change.

You'll thrive in this fast-paced environment if you're detail-oriented, capable of aligning tasks with broader objectives, and dedicated to enhancing operational efficiency. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives.

Position Overview:

The Healthcare Support Specialist will play a critical role in the daily operations of our clinic. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment. The successful candidate will be responsible for providing administrative support to our member experience & clinical teams, managing patient communications, and ensuring efficient workflow within the clinic.

In detail:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What we look for:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

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