Telehealth Advocate

16 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱32,000
Remote Customer Support Associate Job

Our company is seeking a skilled and compassionate Remote Customer Support Associate to join our team. As a key member of our customer-facing division, you will play a vital role in delivering exceptional support experiences for our clients.

In this exciting opportunity, you will work closely with cross-functional teams to resolve technical and customer-related issues, ensuring seamless interactions and high levels of satisfaction.

Job Description

We are looking for an empathetic and proactive individual who can effectively communicate with customers, listen attentively to their concerns, and provide suitable solutions or guidance to efficiently resolve their issues.

  • Main Responsibilities:
  • Provide top-notch customer service by promptly addressing inquiries, complaints, and feedback across multiple channels.
  • Actively listen to customers' requirements and offer suitable solutions to meet their needs.
  • Assist doctors in resolving technical or customer-related issues during consultations.
  • Offer comprehensive and accurate information about our products, treatments, and services.
  • Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
Required Skills and Qualifications

To be successful in this role, you will require:

  • Key Qualifications:
  • A minimum of 1 year of experience in customer service, operations, or healthcare roles, preferably in a telehealth setting.
  • Excellent written and spoken English skills to effectively communicate with team members from diverse backgrounds.
  • Strong problem-solving skills to address technical or customer issues and find efficient resolutions.
  • Exceptional customer service orientation with the ability to empathize and provide suitable solutions.
  • Attention to detail and accuracy in processing customer orders and maintaining records.
Why Work with Us?

At our company, we value innovation, teamwork, and dedication to delivering exceptional customer experiences. Join our dynamic team and contribute to shaping the future of healthcare delivery.

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