HR Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeJobSeeker Full time ₱1,913,170 - ₱2,451,507
Human Resources Generalist

The role of a Human Resources Generalist involves providing operational support to the HR function, ensuring seamless delivery of services to employees.

Responsibilities:
  • Provide timely and accurate responses to employee inquiries, utilizing excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Utilize Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Collaborate with onshore partners to obtain training on all queries received from employees.
  • Develop a repository for all out-of-scope queries and provide training to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Qualifications:
  • Bachelor's Degree Holder
  • At least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts

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