HR Contact Center Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱600,000 - ₱800,000
Job Title: Specialist, HR Contact Center">

We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis.

The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to daily operations' smooth and efficient functioning.

Key Responsibilities:

  • Review, prioritize, and resolve backlog items, ensuring timely and efficient completion.

  • Identify and address areas of instability within processes and workflows to enhance overall operational efficiency.

  • Work closely with cross-functional teams to understand backlog issues and provide support on agreed-upon processes and procedures.

  • Maintain detailed records of backlog items, resolutions, and stabilization efforts for future reference and continuous improvement.

  • Provide regular updates and reports on backlog status and stabilization progress to management.

  • Offer first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.

  • Provide expert and skilled end-user support for Workday and other HR systems and tools. Document calls and code as appropriate for reporting purposes.

  • Resolve issues and inquiries through multiple channels by following appropriate resolution/assessment methodologies.

  • Offer timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.

  • Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels.

  • Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.

  • This role may expand to include responsibilities for administration of additional HR processes.

Required Skills and Qualifications:

  • At least 2 years of related experience, preferably in a US HR Contact Center/US Healthcare Account and HR Shared Services environment.

  • 1 to 3 years of experience in a BPO environment.

  • A bachelor's degree is required.

  • Open to fresh graduates with excellent communication skills.

  • Willingness to work for a fixed-term employment for 9 months.

  • Amenability to work in a Hybrid set-up (3x a week onsite) and on a Night shift schedule.

  • Amenability to work on-site in Taguig.

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