Business Process Consultant

1 week ago

Barcelona, Philippines beBeeImplementation Full time ₱40,000 - ₱45,000

We're seeking a highly skilled and detail-oriented professional to join our team as an Implementation Specialist.

About the Role
  • This is a critical member of our Professional Services team, responsible for ensuring a smooth transition of clients onto our platform.
  • You will work closely with clients, understanding their business requirements, configuring the system, and providing training and support.
Key Responsibilities
  1. Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  2. Assist in developing project plans, objectives, deliverables, and resource allocation.
  3. Participate in implementation projects while partnering closely with clients' technical sponsors on configuration and testing.
  4. Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  5. Complete technical setup of Blaze workflows including integrating social media accounts, websites, and email providers with Blaze.
  6. Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  7. Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  8. Proactively identify implementation risks and mitigate them effectively and efficiently.
  9. Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  10. Support customer success plans by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.
  11. Create and maintain detailed documentation related to client configurations, customizations, and training materials.

You will establish/nurture rapport and a positive relationship with customer stakeholders.

Fostering strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective.

Reporting and tracking bugs and enhancement requests affecting users.

Participating in training and development opportunities to enhance project management skills.

Seeking guidance from project managers and contributing to continuous improvement initiatives.

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