Business Process Optimization Leader

1 week ago


Barcelona, Philippines beBeeProcess Full time ₱634,273 - ₱991,041
Automation & Process Transformation Specialist

We are seeking a seasoned professional to drive the evolution of our service experience.

Key Responsibilities:
  • Identify opportunities for radical process improvements and lead initiatives that result in breakthrough outcomes.
  • Design future-state workflows that optimize operational efficiency, leveraging automation and AI to achieve transformative results.
  • Collaborate with cross-functional teams to gather insights and validate opportunities for improvement.
  • Partner with stakeholders to ensure solution designs represent a fundamental shift and align with business objectives.
  • Develop and track performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
Requirements:
  • 3-5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving impactful change.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards innovative solutions.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their potential to transform customer experiences.
  • Comfortable leading discovery, facilitation, and cross-functional problem-solving to deliver groundbreaking solutions.
  • Strong business acumen, able to connect customer experience outcomes to operational mechanics and bottom-line impact through creative approaches.
  • Passion for building scalable systems that represent a paradigm shift, not just optimizing existing tools.


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