Senior Client Advocate

5 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱250,000 - ₱300,000

We are seeking a skilled Customer Success Specialist to join our dynamic team. As a key member of our organization, you will play a vital role in driving customer satisfaction and loyalty.

Key Responsibilities:
  • Manage high-volume customer interactions via phone and email to deliver exceptional service and support
  • Conduct thorough customer health checks to capture valuable insights and feedback
  • Built strong product knowledge to effectively handle customer inquiries and concerns
  • Collaborate with cross-functional teams to ensure seamless delivery of customer solutions
  • Document customer feedback and track key performance metrics to inform business decisions
Requirements:
  • A minimum of 1 year of experience in Customer Success or a related field
  • Proficiency in CRM systems, such as Salesforce, is highly desirable
  • Proven ability to onboard new clients or product users through effective demos and presentations
  • Expertise in client management, including conducting regular health checks and business reviews
  • Demonstrated success in achieving individual and team sales goals and objectives
  • Familiarity with retention and renewal strategies is an asset

This is not a sales agent or representative position. We are committed to creating a workplace that values diversity, equity, and inclusion.

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