Client Advocate

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱300,000 - ₱450,000
Customer Specialist Role

This customer-facing position involves working directly with clients to resolve their queries and provide them with the necessary information about our products and services.

Main Responsibilities
  • Claims Processing: Review, assess, and process a high volume of routine claims within established timeframes to ensure efficient claim resolution.
  • Customer Communication: Effectively handle customer inquiries regarding claims status and policy coverage through clear and concise communication.
  • Documentation: Ensure accurate collection and filing of all necessary documentation in the system.
  • Collaboration: Work closely with internal teams, including underwriting and customer service, to resolve claims efficiently and provide exceptional customer experience.
  • Compliance: Adhere to company guidelines and local regulations to ensure fair and ethical claim handling.
  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, ensuring timely and accurate resolution of issues.
  • Problem-Solving: Troubleshoot basic issues related to our products or services and provide suitable solutions or alternatives.
  • Product Knowledge: Maintain up-to-date knowledge of our products, services, and policies to effectively assist customers.
  • Customer Education: Assist customers in understanding how to utilize our products and services, providing guidance as needed.
Requirements
  • Experience: 0-2 years in a customer-facing role (e.g., customer service, retail, hospitality).
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
  • Technical Skills: Proficiency in using computer systems and CRM software.
  • Adaptability: Willingness to learn new processes and procedures.
  • Customer Focus: Positive attitude with a customer-centric approach.

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