Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000
Service Desk Specialist

Your mission as a Service Desk Specialist is to provide advanced technical support and resolve escalated issues from Level 1 support.

This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. You will act as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues.

Your profile:

  • Providing technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Handling escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Evaluating the severity of issues, prioritizing accordingly, and working diligently to find solutions within stipulated timelines.
  • Collaborating with cross-functional teams such as NOC and L1 to ensure a seamless customer experience.
  • Conducting root cause analysis for recurring issues and providing recommendations for resolution.
  • Documenting resolutions and updating knowledge base articles.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
About Us

We are a team of seasoned engineers, strategists, and business experts with over a decade of experience in the IT industry. We focus on delivering tailored solutions that exceed expectations.

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