Support Expert

1 week ago


Barcelona, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Job Title:

Technical Support Specialist

Job Summary

We are seeking a skilled Technical Support Specialist to provide expert support on our products, troubleshoot technical challenges via live chat and tickets, and deliver exceptional customer-focused solutions.

Key Responsibilities:
  • Provide in-depth product knowledge to customers
  • Troubleshoot complex technical issues via live chat and tickets
  • Simplify technical problems into actionable steps for customers of all expertise levels
  • Collaborate with different teams to enhance the customer experience based on evolving needs
Requirements:
  • Fluent English language skills (written and spoken)
  • Experience in customer support in tech or SaaS environments
  • Excellent communication and problem-solving skills
  • Understanding of web hosting fundamentals (domains, DNS, emails, control panels, and website troubleshooting)

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