Service Support Professional

2 days ago


San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,500,000

Customer Service Position

We are seeking a highly skilled professional to provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

About the Role

The ideal candidate will be responsible for maintaining a thorough understanding of products, services, and policies to effectively assist customers.

  • Provide top-notch customer service by addressing inquiries, resolving complaints, and guiding customers through solutions

  • Develop a strong knowledge base of products, services, and policies to deliver excellent support

  • Maintain accurate documentation of customer interactions and transactions across all tools/platforms

  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

  • Strive to exceed customer satisfaction goals and performance metrics

Requirements

  • High School Diploma or equivalent

  • Excellent communication skills

  • Ability to work from home with reliable internet connection and necessary equipment



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