Support Services Coordinator

1 day ago

San Fernando, Central Luzon, Philippines beBeeAdministrative Full time ₱7,200 - ₱7,800

Job Title:

Support Services Coordinator

About the Role:

The primary responsibility of this position is to provide timely and effective support services to tenants.

This involves answering calls, responding to inquiries, and ensuring tenant needs are addressed quickly and professionally.

You will be the first point of contact for tenants, so it's essential to have excellent communication skills and a calm demeanor under pressure.

A team player with a positive attitude and a proactive approach will excel in this role.

Key Responsibilities:
  • Answer incoming tenant calls and respond to inquiries about properties, accounts, and rental terms.
  • Provide timely updates and follow-ups on work orders, renewals, and other tenant concerns.
  • Accurately document all call details and ensure issues, complaints, and service requests are passed to the right team members.
  • Maintain a helpful and reassuring tone to support positive tenant relationships.
Requirements:

To be successful in this role, you'll need:

  • Empathetic Communication Skills: You should be warm, soft-spoken, and great at listening – able to calmly handle tenant concerns.
  • Organizational Abilities: You must be able to stay on top of call documentation and manage multiple tenant needs with accuracy.
  • Proactive Approach: You should take initiative to follow up with management and ensure issues are addressed without delay.
What We Offer:

We offer a range of benefits that make working with us an attractive proposition.

  • Flexibility: Our work-from-home policy allows you to maintain a healthy work-life balance.
  • Ongoing Support: Regular feedback and coaching sessions to help you grow professionally.

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