Service Relationship Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeRelationship Full time ₱864,000 - ₱1,080,000
Job Title: Service Delivery Manager

We are seeking two highly skilled professionals to provide ongoing customer support and relationship management for our global device lifecycle programs. As a key member of our team, you will serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.

  • Customer Advocacy:
    • Serve as the bridge between customers and our internal teams, providing valuable insights and feedback to enhance workflows and service quality.
  • Issue Resolution:
    • Field customer inquiries, troubleshoot issues, and coordinate with fulfillment hubs, asset management, and internal teams for timely resolution.
  • Service Monitoring:
    • Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Performance Metrics:
    • Track SLAs/KPIs and identify any service gaps that need to be addressed.

Required Qualifications:

  • At least 3 years of experience in customer success management or a similar client-facing role in IT services or enterprise technology.
  • Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Proven ability to coordinate across distributed teams and global stakeholders.
  • Excellent communication and problem-solving skills with a proactive approach to issue management.

Benefits:

  • A fully remote role with regional ownership and visibility in a global program.
  • A collaborative, customer-centric work environment.

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