
Virtual Relationship Manager
15 hours ago
We are seeking an experienced Senior Client Engagement Specialist to lead direct video interactions with international clients and develop a high-performing team of virtual assistants.
- Lead engaging video calls with international clients to build deep client relationships and handle client feedback effectively.
- Develop and manage a team of 5-8 virtual assistants working for client accounts and bridge communication gaps between clients and VAs when misunderstandings occur.
- Manage VA scheduling, performance tracking, and career development while providing professional development to help VAs grow and better serve clients.
- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients.
- Client Management Experience - Proven ability to build and maintain professional relationships with business owners or executives.
- Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other people including BPO team lead roles.
- Excellent English Communication - Professional-level written and verbal English for executive interactions.
- Business Acumen - Understanding of how businesses work and what drives client satisfaction.
- Fixed monthly salary + allowances.
- HMO coverage.
- Paid Time Off.
- 13th month pay.
- Government benefits (SSS, PhilHealth, PAG-IBIG).
We're passionate about revolutionizing virtual assistance services and creating opportunities for our employees to grow and develop. If you're an experienced VA excited about client relationship management, passionate about team development, and eager to bridge the gap between clients and virtual assistants, we want to hear from you.
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