Customer Service Representative

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000

Customer Experience Specialist Role

This position plays a vital role in delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for addressing customer inquiries based on urgency and complexity.

The ideal candidate will have strong communication skills to effectively engage with customers, respond to their queries, and provide comprehensive solutions to their issues.

  • Respond to all customer inquiries within the agreed service level agreement (SLA).
  • Maintain detailed customer records using our CRM system.
  • Work closely with new customers to facilitate their onboarding process.
  • Prioritize responses to tickets based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
Key Skills and Qualifications
  • Decision-Making Skills: Strong decision-making skills to make sound judgments in the best interests of our customers and the company.
  • Customer Relationship Management (CRM) Experience: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Cultural Awareness: Understanding of cultural nuances that may affect our customers' experiences.
  • Communication Skills: Communicate complex information in a user-friendly manner to ensure customers easily grasp the solutions provided.
  • Problem-Solving Skills: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
Requirements
  • Experience: At least 1-2 years of customer service experience.
  • Conflict Resolution: Previous experience in resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Teamwork: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management: Strong time management skills to juggle multiple customer interactions and tasks simultaneously.

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