Ecommerce Client Advocate

1 week ago


Hagonoy, Central Luzon, Philippines beBeeSupport Full time $70,000 - $100,000

Job Description:

Intelligems is a profit optimization platform that helps e-commerce businesses succeed. We provide merchants with A/B testing and personalization tools to run experiments, understand data, and price dynamically.

The Merchant Support Specialist will help clients understand, utilize, and troubleshoot our testing platform. This role involves communicating with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.

Key Responsibilities:
  • Deliver a best-in-class customer experience by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage open customer conversations and own follow-ups to ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)

Required Skills & Qualifications:

Proven experience in merchant support, customer support, or a related role

Excellent communication and problem-solving skills

Ability to multitask, stay organized, and manage time effectively

Comfortable wearing many hats and juggling priorities

Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

Benefits:

Competitive salary and equity packages

Flexible vacation and PTO

Culture & Values:

At Intelligems, we prioritize delivering exceptional customer experiences. Our values include being customer-first, honest and transparent, helpful, striving for excellence, building a diverse team, and having a perspective



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