Support Client Relationships

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱6,400 - ₱8,800
About Us

We are a global team dedicated to delivering exceptional client experiences. Our mission is to create access to dignified, meaningful work in communities worldwide.

We employ over 1,000 team members across five countries and aim to grow to more than 5,000 people by the next few years.

Your Role

As an Advocate, you will be responsible for interacting with clients to address inquiries and resolve complaints regarding their products and services. You will collaborate with internal and external teams to provide customer service in a timely and professional manner.

Key Responsibilities
  • Interact with clients to provide accurate information with empathy, courtesy, and professionalism.
  • Customer consultation calls, tech troubleshooting, escalations, and investigation
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet expectations.
  • Identify opportunities for continuous process improvement.
  • You are expected to deliver service excellence and maximize client satisfaction.
What We Look For
  • Curiosity and authenticity.
  • An analytical and critical thinker, with attention to detail.
  • Passion for client satisfaction.
Requirements
  • A bachelor's degree in any field.
  • 3 years of customer service experience.
  • Previous experience supporting SaaS products.
  • Basic knowledge of cloud-based applications and MS Office.
  • Excellent reading comprehension and communication skills.
  • Strong phone contact handling skills.
  • Ability to understand and communicate complex ideas.
  • Aptitude to learn new technology, systems, and applications.
Benefits
  • Private Health Insurance.
  • Paid Time Off.
  • Work From Home.
  • Training & Development.

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