Technical Customer Service Representative

1 week ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time
Job Overview
We are seeking highly motivated and customer-oriented individuals to join our dynamic team at TORCH Solutions as Technical Customer Service Representatives for a seasonal basis. This is a full-time position based in the Philippines, offering the opportunity to provide exceptional technical support and service to our valued clients.

Key Responsibilities:
Respond to inbound customer inquiries and requests via phone, email, or chat channels
Resolve customer issues and concerns in a timely and professional manner
Provide accurate information about products and services
Upsell and cross-sell relevant products and services to customers
Maintain detailed records of customer interactions
Adhere to established policies, procedures, and quality standards
Collaborate with team members to ensure a seamless customer experience

Requirements:
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in English and the local language
Enthusiasm, patience, and a genuine passion for technical customer service
Willingness to work in a fast-paced, dynamic environment
Basic computer skills and familiarity with customer relationship management (CRM) tools

Benefits and Compensation:
We offer competitive compensation for this role, estimated to be around 35,000 PHP per month, based on industry standards and location. Additionally, we provide opportunities for career advancement, health insurance, retirement plans, paid time off, and flexible scheduling options to help you achieve your personal and professional goals.

About Us:
TORCH Solutions is committed to providing a rewarding and supportive work environment. We prioritize work-life balance and strive to make a meaningful impact in the lives of our employees and customers alike.

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