IT Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time ₱15,000 - ₱20,000
Job Title: Technical Support Specialist

This role is a mid-senior level position that requires strong technical knowledge, excellent communication skills, and a passion for delivering exceptional customer experiences.

  • Create memorable customer experiences every day by providing personalized support and resolving issues efficiently.
  • Address customer inquiries promptly and professionally to ensure timely resolutions.
  • Provide front-line technical support for IT systems, including troubleshooting software or hardware configurations, and implementing design specifications.
  • Document steps taken to resolve issues in a detailed and professional manner to aid in knowledge sharing and process improvement.
  • Collaborate with the support team and management to ensure effective issue processing and high-quality support standards.
  • Offer friendly and positive support to clients via phone or in-person, ensuring a personal touch and professionalism in all interactions.
  • Ensure incidents and tickets are accurately recorded according to company standards.
  • Participate in after-hours and on-call rotations to provide emergency support to clients.
  • Enter time accurately to maintain high service standards.
  • Perform complex repairs to software or peripheral equipment configurations, adhering to design or installation specifications.
  • Provide minor training to users on hardware or software operation, resolving any problems that may arise.
  • Refer major hardware or software issues or defective products to vendors or technicians for service.
  • Act as an escalation point for complex issues for peers.
  • Mentor and lead team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Delegate tasks and tickets to team members as needed to ensure efficient ticket board management and delivery of SLAs.
Requirements:
  • Strong technical foundation in IT systems, including software and hardware configurations.
  • Excellent communication and interpersonal skills to interact with clients and colleagues effectively.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of troubleshooting techniques and problem-solving strategies.
  • Proficiency in documentation and record-keeping to maintain accurate records and improve processes.
  • Capacity to mentor and train team members to enhance their skills and knowledge.
Benefits:

This role offers a range of benefits, including opportunities for growth and development, competitive compensation, and a dynamic work environment.

Other Opportunities:

We offer flexible working arrangements, professional development programs, and a supportive team environment to help you achieve your career goals.

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