Director of Customer Experience Strategy

5 days ago

Mandaluyong City, National Capital Region, Philippines beBeeProduct Full time ₱800,000 - ₱1,000,000

As a Product Management Director, you will be responsible for shaping the future of our innovative customer care products and solutions that leverage cutting-edge generative AI technology.

We are seeking experienced and visionary product managers to lead these initiatives. Key responsibilities include defining product vision, strategy, and roadmap based on market research and customer insights, analyzing market trends, competition, and customer feedback to identify opportunities, and leading product ensuring quality, usability, and customer delight at every stage.

Responsibilities:
  • Define product vision, strategy, and roadmap
  • Analyze market trends, competition, and customer feedback
  • Lead product ensuring quality, usability, and customer delight
  • Define detailed product requirements and user stories
  • Prioritize backlog based on business value and customer impact
Qualifications:
  • 8+ years of product management experience with proven experience working on AI/ML-powered products
  • Demonstrated success in launching new products and redesigning existing ones
  • Exceptional communication and leadership skills
  • Experience with writing vision documents, stakeholder management, agile methodologies, backlog management, and prioritization frameworks
Benefits:
  • Opportunity to lead AI-driven products in a fast-growing company
  • Collaborative environment where innovation and creativity are encouraged
  • Flexible work arrangements and a supportive company culture
About Us:

We are a company committed to unlocking community knowledge in a new way by leveraging AI technology. Our engineering team builds and launches innovative customer care products and solutions that make a difference in people's lives.

This is a challenging role that requires a strong understanding of product management principles and practices. If you have what it takes to lead our product development efforts and drive business growth, we want to hear from you.

Please note that this is a unique opportunity to join a dynamic team and contribute to the development of cutting-edge products that shape the future of customer engagement and automation.

We welcome applications from experienced product managers who share our passion for innovation and excellence. Join us and be part of a team that makes a difference

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