Customer Experience Strategy Lead

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeStrategy Full time ₱6,000,000 - ₱8,000,000
Job Description

We are seeking a seasoned professional to lead our customer experience strategy, driving innovation and excellence across the organization.

This dynamic role requires a strategic thinker with expertise in developing and implementing customer-centric initiatives, leveraging data to inform decision-making, and fostering a culture of collaboration and continuous improvement.

The ideal candidate will have a deep understanding of customer behavior, market trends, and business operations, with a proven track record of delivering results-driven solutions that enhance the customer experience and drive revenue growth.

Key responsibilities include:

  • Developing and executing a comprehensive customer experience strategy aligned with business objectives
  • Collaborating with cross-functional teams to design and implement customer-facing initiatives, including AI-powered solutions and data-driven analytics
  • Conducting market research and analysis to identify customer needs and preferences, informing product development and service enhancements
  • Leveraging data and insights to measure the effectiveness of customer experience initiatives and make data-driven decisions

The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. They will be experienced in leading teams through change management, process improvements, and technology adoption, while sustaining engagement and productivity.

Beyond technical skills, this leader will bring a customer-centric mindset, empathy, and passion for delivering exceptional experiences that drive loyalty and advocacy.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Strategic thinking and planning
  • Customer experience expertise and knowledge of industry trends
  • Data analysis and interpretation skills
  • Strong communication and interpersonal skills
  • Leadership and team management experience
  • A collaborative mindset and ability to work across functions
Benefits

This role offers a unique opportunity to join a forward-thinking organization and contribute to shaping the future of customer experience.

Others

If you're a results-driven leader with a passion for customer experience, we encourage you to apply.

  • Director of Customer Experience Strategy

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeProduct Full time ₱800,000 - ₱1,000,000

    As a Product Management Director, you will be responsible for shaping the future of our innovative customer care products and solutions that leverage cutting-edge generative AI technology.We are seeking experienced and visionary product managers to lead these initiatives. Key responsibilities include defining product vision, strategy, and roadmap based on...

  • Customer Experience Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Trafilea Full time

    About TrafileaTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is...

  • Lead - Customer Experience

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time $40,000 - $60,000 per year

    Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst.The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...

  • Sales Strategy Development Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeLeader Full time $80,000 - $100,000

    About the RoleThis is an exciting opportunity to lead the development and execution of a sales strategy that drives growth and revenue. As Sales Strategy Development Lead, you will be responsible for managing a team of sales development representatives and contributing to pipeline generation.The successful candidate will have a proven track record in sales...

  • Lead Customer Experience Specialist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $80,000 - $100,000

    Job DescriptionWe are seeking a skilled professional to lead and develop the Customer Experience Team for an Apparel store. The role focuses on improving the shopping experience for customers and represents customer interests in all business decisions.About the RoleThis is a dynamic position that requires strong leadership skills, effective communication,...

  • Customer Experience Leader

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeExperience Full time $120,000 - $150,000

    Customer Experience LeaderWe are seeking a seasoned Customer Experience Leader to join our dynamic team. This is an exciting opportunity to lead and manage customer service operations, drive strategic initiatives, and foster exceptional customer relationships.Job DescriptionIn this role, you will be responsible for leading the customer service function to...

  • Leading Customer Experience Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCAREER Full time ₱4,000,000 - ₱6,000,000

    Customer Journey ManagerSavii is revolutionizing employee wellness by providing 360° salary-linked wellness services in emerging markets.You will lead a team that includes a Marketing Automation Lead and a Digital Marketing Specialist, working collaboratively to achieve revenue objectives by driving customer acquisition, retention, and engagement...

  • Strategic Customer Experience Lead

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time $120,000 - $180,000

    Forethought is leading the future of customer experience with AI. Our Customer Success Operations Manager will play a pivotal role in shaping how our customer-facing teams deliver value and scale with growth.Key ResponsibilitiesDesign and optimize systems and processes that support Customer Success, Support, and Onboarding teams.Standardize playbooks,...

  • Customer Experience Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomerExperience Full time $60,000 - $80,000

    Customer Experience LeaderJob DescriptionThe Customer Success department is a key function within our company, responsible for driving customer satisfaction and loyalty. We are seeking an experienced leader to oversee the development of scalable customer success strategies and ensure seamless execution across the customer journey.Develop and implement...

  • Customer Experience Strategist

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeStrategist Full time ₱650,000 - ₱950,000

    About Our OrganizationWe are a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We focus on using data-driven strategies to scale our businesses.Role OverviewThis is an exciting opportunity to join our team as a Customer Experience Strategist, where you will represent...