Customer Service Excellence Manager

2 days ago


Iloilo City, Western Visayas, Philippines beBeeLeadership Full time $40,000 - $60,000
Job Overview

We are seeking a seasoned customer service leader to drive exceptional results for e-commerce brands.

Your Key Responsibilities:
  • Motivate and elevate your team to deliver superior customer support.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
About You
  • You have at least 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is beneficial).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
What We Offer
  • Performance bonuses and recognition awards
  • Comprehensive health and dental insurance
  • Paid time off and flexible work arrangements
  • Annual bonus and career development opportunities


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