Customer Service Representative

3 weeks ago

Iloilo City, Western Visayas, Philippines Cooee Inc. Full time

Job Type: Full-time, Graveyard Shift (7 PM- 4 AM)

Work Setup: Onsite - 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.

Responsibilities
  • Interpreting and validating client\'s needs
  • Action an appropriate service response to resolve issues
  • Accurate data capture / entry
  • Effectively communicate with clients and contractors
  • Ensure internal and external service standards are met
  • Tracking and closure of outstanding jobs within agreed KPIs
  • Participate in system and staff development
Qualifications
  • Fresh graduates or with 2 years customer service experience
  • Excellent verbal and written communication skills (phone and email)
  • Proficiency in problem-solving
  • Possesses excellent people skills
  • Basic Knowledge with Microsoft Office Suite
  • Experience in working in a customer service role is a plus.
  • Accuracy and attention to detail is essential.
  • Capacity to perform both individually and as a highly effective team member
  • Able to prioritize, multitask, and efficiently manage time.

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