Technical Customer Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines beBeeVoipTechnician Full time ₱800,000 - ₱1,250,000
Job Overview

Pure IP is seeking a VoIP Technician to join our support team. The primary function of the technician is to monitor customer services, respond to and log alarms, and ensure required action is taken to resolve or escalate.

The technician will spend 70% of their time as a Ticket Controller and 30% as a NOC Engineer in year 1 to build the skills needed to progress to a more technical level. In year 2, 70% of their time will be spent as a NOC Engineer and 30% as a Ticket Controller.

Key Responsibilities:

  • Monitor customer tickets as they enter Pure IP's queues.
  • Improve monitoring & alerts configuration, ensuring alarm thresholds are set correctly, and all documentation is updated.
  • Coordinate ticket input, ensure accurate and efficient priority-level assignments, and maintain clear communication with internal and external teams.
  • Monitor and support active tickets throughout their lifecycle, resulting in a more efficient technical support process.

Requirements:

  • At least 2+ years of experience working in a telecommunications support environment.
  • Excellent skills and experience utilizing key support toolsets such as monitoring and service management applications.
  • Skills and knowledge of IP networks.
  • Experience working with monitoring systems.
  • An understanding of VoIP and knowledge of SIP.

About Us:

We offer competitive industry salaries, health insurance, generous paid time off, company retirement plan, and an extra month pay. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds.

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