Technical Support Specialist
11 hours ago
We are seeking a skilled technical support specialist to fill this position. The ideal candidate will be responsible for providing timely, correct, and complete technical solutions to clients via call, chat, and/or email.
About the Role:- Provide technical assistance via phone, chat, and/or email for high-value clients in a 24/7 environment.
- Assist with product or application-related inquiries.
- Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
- Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime.
- Redirect/escalate issues to appropriate resources for high-profile customer issues.
- Update the team's knowledge base when necessary.
- Ensure that there is a thorough understanding of customer queries and issues.
- Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
- Follow up and make scheduled call backs to customers as necessary.
- Attend meetings and trainings.
- Support and respond to customers in a wide variety of queries (basic to advanced).
- Adhere to agreed processes, meeting required work standards, targets and objectives.
- Completely and accurately write review notes.
- Be available to render overtime based on business needs.
- Assist in adhoc work assigned by immediate supervisor.
- Bachelor's degree in Computer Science or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficiency in Windows operating system.
This is an excellent opportunity for someone who enjoys working in a fast-paced technical environment and providing top-notch customer service.
Key qualifications include:
- Technical expertise in troubleshooting and resolving complex technical issues.
- Exceptional communication and problem-solving skills.
- Ability to multitask and manage multiple priorities simultaneously.
- Knowledge of Windows operating system.
- Strong analytical and problem-solving skills.
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