Technical Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Contact Center Support Role

At our organization, we seek a detail-oriented and customer-focused technical support specialist to provide initial assistance for technical issues in our contact center.

  • Respond to technical support inquiries from customers via phone, email, or chat platforms.
  • Analyze hardware, software, and connectivity problems to identify solutions.
  • Guide customers through step-by-step troubleshooting processes and product configurations.
  • Elevate unresolved issues to higher-level support teams or engineering experts.
  • Maintain accurate records of all interactions and solutions in the ticketing system.
  • Stay up-to-date with the latest products, services, and system updates.
  • Achieve performance goals related to resolution time, customer satisfaction, and accuracy.
Essential Skills and Qualifications
  • Must be 18 years old or older
  • High school diploma or equivalent education
  • 1–2 years of experience in technical support or IT helpdesk roles within a contact center environment
  • In-depth knowledge of operating systems, web browsers, and common software applications
  • Exceptional communication and interpersonal skills
  • Fluency in English language
  • Ability to explain complex technical concepts in simple terms
  • Diploma or degree in computer science or related field preferred
Benefits Package
  • HMO coverage including dependents

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental Coverage

In-house dental assistance worth ₱5,000, providing easier access to quality care

  • Free meal during training
  • Career development opportunities
  • Allowances for daily expenses
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Employee shuttle services
  • Company events and team-building activities
  • Recognition programs and rewards

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