
Technical Support Specialist
2 days ago
At our organization, we seek a detail-oriented and customer-focused technical support specialist to provide initial assistance for technical issues in our contact center.
- Respond to technical support inquiries from customers via phone, email, or chat platforms.
- Analyze hardware, software, and connectivity problems to identify solutions.
- Guide customers through step-by-step troubleshooting processes and product configurations.
- Elevate unresolved issues to higher-level support teams or engineering experts.
- Maintain accurate records of all interactions and solutions in the ticketing system.
- Stay up-to-date with the latest products, services, and system updates.
- Achieve performance goals related to resolution time, customer satisfaction, and accuracy.
- Must be 18 years old or older
- High school diploma or equivalent education
- 1–2 years of experience in technical support or IT helpdesk roles within a contact center environment
- In-depth knowledge of operating systems, web browsers, and common software applications
- Exceptional communication and interpersonal skills
- Fluency in English language
- Ability to explain complex technical concepts in simple terms
- Diploma or degree in computer science or related field preferred
- HMO coverage including dependents
Rank & File: ₱100,000 coverage
Supervisors/Managers: ₱120,000 coverage
- Dental Coverage
In-house dental assistance worth ₱5,000, providing easier access to quality care
- Free meal during training
- Career development opportunities
- Allowances for daily expenses
- Performance and loyalty bonuses
- Frequent disinfection and fogging of workplace
- Employee shuttle services
- Company events and team-building activities
- Recognition programs and rewards
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